We guarantee our turnaround time!

Our turnaround time guarantee starts once you have approved your proof. If we exceed the specified turnaround time, (based on business days excluding US government holidays) we will provide a prorated refund of any rush changes, or we will provide a complimentary rush service on your next order.

Please note that shipping/transit and mailing time are not included in the overall turnaround, as these are conditions we cannot directly control. However, we are very familiar with the shipping providers and would be happy to help you estimate your delivery duration. Actual delivery date depends on the shipping method or the USPS postage type (for jobs with mail fulfillment) indicated on your job.

Time required for photography, design services, and mailing also does not count towards turnaround.

Turnaround times are affected by the proofing option you select and our cut-off times.

Cut-off Time to Order

• Normal speed orders:

  Proof approved by 11:00 PM Eastern Time will begin production on the next business day.

• Quick-Ship orders:

  Proof approved by 11:00 PM EST ships as soon as the NEXT business day!

• Same-day rush orders:

  Proof approved by 11:00 AM EST in order to ship out the same day. This turnaround is only available by request and must be approved before ordering. Proofs that are approved after 11:00 AM EST will begin production on the following business day.

Pending Options

We offer two proofing methods:

• Electronic Proofs

  An electronic proof in PDF format is available for any of our printed products. An electronic proof is an industry-accepted method for approving correct size, layout, content, and for making non-critical qualitative decisions about color. After you upload all the files required for your print order to our website, our goal is to approve your files and email you a link to your electronic proof .PDF within 2-8 business hours.

• Contract Proofs

  A contact proof is a hard-copy proof intended to closely match press output for projects where color match is critical. The contact proof option is available at an additional cost. Because contract proofs are physical copies, they must be shipped to you for approval and you must ship them back to us before we can put your project on press. Our goal is to print and ship contract proofs the same business day. On contract proofs for Catalogs and Magazines over 16 pages, our goal is to ship the next business day. Contract proofs may be shipped via UPS Next Day Air, or UPS Ground.

Turnaround is the actual time it takes from when you approve your proof to when the job is ready for delivery. We are not responsible for production delays caused by errors in customer-supplied files.

Please see our Terms and Conditions for more details.

Quick-Ship Available Products

Proof approved by 11:00 PM EST…ships as soon as the NEXT business day!

Certain products, such as postcards, may feature the Quick-Ship Available badge. This means that we offer a limited configuration (paper choice, size, quantity, coatings, etc) of this product that is available to our customers at amazingly fast speeds.

Due to the fully-automated nature of these products, certain conditions, limitations, or restrictions may apply.

Maximize your savings potential when you select products that feature Combined Shipping and Preferred Paper as well!