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Total Satisfaction Guarantee

Actions speak louder than words

Buy with confidence from Kingston Printing. Everything we produce is backed by our Total Satisfaction Guarantee. We want you to be 100% satisfied with the quality of the materials we print for you, so we guarantee our work.

We stand behind our work

We guarantee that you will be completely satisfied with the quality of your printed materials. If you're not completely satisfied with the quality of your materials we print, we will reprint your order at no additional charge or refund the printed product purchase price.

Of course, the guarantee has some reasonable limitations. The following conditions apply:

  • Refunds or credits do not apply to shipping charges.
  • Reprinting is limited to the original order quantity, or a refund of the purchase price of the printed product.
  • You must return 100% of the original order, at your cost, before a reprint or a refund will be issued.
  • Maximum monetary refund per order or customer is $1,000. The only alternative for product value greater than $1,000 is reprinting your order.
  • Our Total Satisfaction Guarantee does not cover the cost of mailing services or postage.
  • Our Total Satisfaction Guarantee does not apply to any issues that directly result from the quality or arrangement of files/art you provide as evident on the proof you approve.
  • No refunds or credits will be issued for logo design, photography, and/or graphic design services.
  • Color perception is very subjective, and Kingston Printing is not liable for the final appearance of printed colors.
  • Refunds and credits are subject to the Terms and Conditions.

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